Shipping & Delivery Policy
Last Updated: August 23, 2026
At Caucasus Collection, every order is prepared with care. Our collection includes handmade, artisan, designer-created, and carefully selected products inspired by Caucasus culture, heritage, craftsmanship, and timeless design.
Because our products may come from different artisans, designers, and production locations, the dispatch location and delivery time may vary depending on the product and destination.
1. Where We Ship
We aim to offer shipping to customers internationally, subject to available shipping services and destination-country restrictions.
Available shipping destinations and applicable shipping costs will be displayed during checkout where available.
Some products may have specific shipping restrictions, which will be indicated on the relevant product page or during checkout.
2. Where Orders Are Shipped From
Caucasus Collection OÜ is registered in Estonia.
Depending on the individual product, availability, and fulfillment arrangements, your order may be dispatched from:
Estonia
Azerbaijan
Another location used by our authorized artisan, designer, supplier, or fulfillment partner
The dispatch location may therefore vary between products.
The applicable dispatch information may be provided on the product page, during checkout, or in your order confirmation where relevant.
3. Processing Time
Processing time depends on the product.
Ready-to-Ship Products
Products that are already prepared for shipment will generally be processed within the timeframe indicated on the product page or at checkout.
Handmade or Artisan Products
Handmade products may require additional preparation, quality checking, packaging, or coordination with the artisan or maker.
Processing times may therefore vary depending on the product.
Made-to-Order or Personalized Products
Products created specifically according to customer specifications may require additional production time.
The expected processing or production timeframe will be communicated on the relevant product page or during the ordering process where applicable.
4. Delivery Times
Estimated delivery times depend on:
Destination country
Shipping method
Product availability
Dispatch location
Carrier
Customs processing
Local delivery conditions
Any estimated delivery timeframe shown on our website is an estimate and is not a guarantee unless a specific delivery date has been expressly agreed.
Where applicable law requires a specific delivery timeframe, those legal requirements will apply.
For EU consumer purchases, where no different delivery period has been agreed, goods should generally be delivered without undue delay and no later than 30 days after the contract is concluded.
5. Shipping Costs
Shipping costs depend on factors such as:
Destination
Package size and weight
Shipping method
Carrier
Product type
The applicable shipping cost will be displayed at checkout where available.
We will not intentionally add undisclosed shipping charges after you have placed your order.
EU consumer rules require traders to provide clear information about delivery costs and other additional charges before the purchase is completed.
6. Customs, Import Duties and Taxes
Orders shipped internationally may be subject to customs procedures, import duties, taxes, VAT, customs clearance charges, or other fees imposed by the destination country.
These charges depend on the laws and customs rules of the country where the order is delivered.
Where such charges are not included in the purchase price or shipping charge, they may be collected from the customer by customs authorities, the carrier, or another authorized party.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.
For orders shipped within the European Union, applicable VAT and other charges will be handled according to the applicable tax rules and the information provided at checkout.
7. Customs Delays
Customs inspections or clearance procedures may occasionally delay international deliveries.
Caucasus Collection cannot guarantee the time required by customs authorities in the destination country.
If a shipment is delayed because of customs procedures, we will assist with reasonable information available to us, but the customs authority ultimately controls the clearance process.
8. Order Tracking
Where a tracking service is available, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
Customers should use the tracking information provided to monitor the progress of their shipment.
9. Delivery Address
Please make sure that your shipping address, postal code, telephone number, and other delivery information are correct before completing your purchase.
Caucasus Collection is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer law.
If you realize that you entered an incorrect address, contact us as soon as possible:
Email: info@caucasuscollection.com
Phone: +1 909 233 6629
We will try to assist before the order is dispatched.
10. Delayed Deliveries
Delivery times may occasionally be affected by:
Carrier delays
Customs processing
Weather
Public holidays
Transport disruptions
Incorrect address information
High-volume periods
Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery period, please contact us at:
We will investigate the shipment and assist you where possible.
Your statutory consumer rights remain unaffected.
11. Lost or Missing Orders
If tracking indicates that an order has not been delivered or the shipment appears to be lost, please contact us.
We may contact the relevant carrier or shipping provider to investigate the shipment.
Where the carrier was arranged by Caucasus Collection, our responsibilities regarding delivery and loss will be handled in accordance with applicable consumer law. Under EU consumer rules, the trader generally remains responsible for the goods during transportation when the trader arranged the carrier.
12. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the product as soon as reasonably possible.
If the product itself is damaged, defective, or does not correspond to your order, contact us at:
Please provide:
Order number
Description of the problem
Photographs of the package
Photographs of the product
Any relevant delivery information
Do not discard the packaging until the matter has been resolved where possible.
Your statutory consumer rights remain unaffected.
13. Multiple Products in One Order
If an order contains products with different processing times or dispatch locations, the products may be shipped separately.
You may therefore receive more than one package or tracking number for a single order.
Where this occurs, you will receive the relevant shipping information where available.
14. International Shipping
For orders outside Estonia and the European Union, delivery may involve additional customs procedures.
Customers should ensure that the products ordered are permitted for import into their destination country.
Caucasus Collection cannot guarantee that every product is permitted for import into every country.
Import restrictions, customs rules, and applicable charges are determined by the destination country.
15. Delivery Information and Consumer Rights
We provide information about available delivery methods, applicable shipping costs, and estimated delivery times before or during the ordering process where applicable.
Nothing in this Shipping Policy is intended to limit or exclude mandatory consumer rights.
For EU consumers, traders must provide clear information about delivery arrangements and costs before the purchase is completed.
16. Contact Us
If you have questions about shipping, delivery, tracking, customs, or your order, please contact us:
Caucasus Collection OÜ
Tartu mnt 67/1-13b
10115 Tallinn, Estonia
Registry Code: 17570569
VAT ID: EE103015484
Email: info@caucasuscollection.com
Phone: +1 909 233 6629
Website: caucasuscollection.com
We are committed to preparing and shipping every order with care while providing clear and transparent information about delivery.
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From our artisans’ hands to your door, every order is carefully packed and shipped with care.