Privacy Policy
Last Updated: August 23, 2026
At Caucasus Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Caucasus Collection OÜ (“Caucasus Collection,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit or use caucasuscollection.com, purchase our products, create an account, contact us, or otherwise interact with our website.
Caucasus Collection OÜ is a company registered in Estonia and processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable.
1. Company Information
Caucasus Collection OÜ
Registered address: Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Registry Code: 17570569
VAT ID: EE103015484
Email: info@caucasuscollection.com
Website: caucasuscollection.com
For privacy-related questions or requests concerning your personal information, you may contact us at info@caucasuscollection.com.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Information You Provide
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:
Full name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and purchase information
Information you provide when contacting customer service
Marketing preferences
Other information you voluntarily provide
Payment Information
Payments may be processed through third-party payment providers.
We generally do not store complete payment card details on our own servers. Payment providers may independently process your payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website interaction information
Technical and diagnostic information
Some of this information may be collected through cookies and similar technologies.
3. How We Use Personal Information
We may use your personal information to:
Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer support
Manage customer accounts
Communicate with you regarding your orders
Respond to questions and requests
Send marketing communications where permitted
Improve our website and services
Understand how visitors use our website
Maintain website security
Prevent fraud, abuse, and unauthorized activity
Maintain business and accounting records
Meet tax and legal obligations
Comply with applicable laws and regulations
Establish, exercise, or defend legal claims
We aim to collect and use only the information reasonably necessary for the relevant purpose.
4. Legal Bases for Processing
Where the GDPR applies, we may process your personal information based on one or more of the following legal bases:
Contractual Necessity
We may process information when it is necessary to fulfill an order or provide a service you have requested.
Legal Obligation
We may process information when necessary to comply with legal, accounting, tax, customs, or regulatory requirements.
Legitimate Interests
We may process information where necessary for legitimate business interests, such as website security, fraud prevention, customer service, business administration, and improving our services, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where required, we may process information based on your consent, including for certain marketing communications or non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly
Maintain shopping cart functionality
Remember preferences
Improve website performance
Understand website usage
Analyze traffic and website activity
Support marketing activities where applicable
Some cookies may be necessary for the operation of the website, while other cookies may require your consent under applicable law.
You may manage or disable cookies through your browser settings and, where available, through our website’s cookie consent controls.
Disabling certain cookies may affect the functionality of parts of our website.
6. Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our products and services.
These may include:
Payment service providers
Shipping and delivery companies
Customs and logistics service providers
Website hosting providers
E-commerce and technical service providers
Analytics providers
Email and marketing service providers
IT and security providers
Professional advisers, including accountants, auditors, and legal advisers
Government authorities where required by law
We do not sell your personal information as a business practice.
Third-party service providers may process personal information only as necessary to provide their services and subject to applicable contractual and legal requirements.
7. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we take appropriate measures required by applicable data protection laws to protect the information, which may include relying on an applicable adequacy decision or appropriate contractual safeguards.
8. Orders, Shipping and Customs
When you purchase products from Caucasus Collection, we may need to share necessary information with payment providers, shipping companies, logistics providers, and customs authorities or customs service providers in order to process and deliver your order.
Depending on the destination country, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.
We only share information reasonably necessary to fulfill the relevant order, shipping, customs, legal, or regulatory requirement.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods because of legal, accounting, tax, regulatory, or dispute-resolution requirements.
When personal information is no longer required, we will delete it or securely anonymize it where reasonably possible.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, destruction, alteration, disclosure, or unlawful processing.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Where the GDPR applies, you may have the following rights:
Right of access — to request access to your personal information.
Right to rectification — to request correction of inaccurate or incomplete information.
Right to erasure — to request deletion of personal information in certain circumstances.
Right to restriction — to request restriction of processing in certain circumstances.
Right to data portability — to receive certain personal information in a structured, commonly used format.
Right to object — to object to certain processing activities.
Right to withdraw consent — where processing is based on consent.
Right to lodge a complaint — with a competent data protection supervisory authority.
These rights are subject to applicable legal conditions and exceptions.
12. Exercising Your Rights
To exercise your privacy rights or ask questions about how we process your personal information, contact us at:
Please include enough information for us to understand and process your request.
We may need to verify your identity before responding to certain requests.
Where applicable, we will respond to valid requests within the time period required by applicable data protection law.
13. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send information about:
New collections
Products
Promotions
Special offers
Brand news
Other Caucasus Collection updates
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@caucasuscollection.com.
Unsubscribing from marketing communications will not affect necessary transactional communications, such as order confirmations or shipping updates.
14. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
15. Children’s Privacy
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@caucasuscollection.com.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
Caucasus Collection OÜ
Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Registry Code: 17570569
VAT ID: EE103015484
Email: info@caucasuscollection.com
Website: caucasuscollection.com
Caucasus Collection OÜ is committed to respecting your privacy and handling your personal information responsibly and transparently.